When Things Go Wrong…

Spending time with our customers is always a pleasure and I hope you always find exactly what you need to bring a smile to your face. There may be times however when, for whatever reason, it just isn’t right. I promise we will do our very best to find a solution that works for everyone.

To that end, I wanted to share our Policies for those times when you are thinking, “he didn’t listen to me when I told him what I REALLY wanted”, or “I could have sworn my top was that colour – These pants just don’t work at all!” You get the idea.

Here goes…

You don’t want it…

Any item purchased at the full price may be returned for an exchange or credit note within seven (7) days of purchase with the receipt.

It was on sale & you’ve changed your mind…

We know the thrill of a reduced price item can carry you away so please be sure it’s right as all discounted items are final sale.

I just bought this and it broke, it has a hole, it fell apart…

Our suppliers are wonderful and they do their very best to replace a piece that is damaged. But sometimes they can’t. In that situation, we will work with you to find a solution that’s good for everyone.

I just bought this and my dog chewed it, my daughter played dress up with it, I dropped it off the balcony…

Stuff happens. Give us a call and maybe we’ll be able to fix it or locate a new one for you to replace it.

When you just aren’t sure…

When in doubt, go with a Gift Card. They may be purchased in any amount and they will never expire! A perfect solution for those who are so very difficult to buy for.

When you’re not ready for a commitment…

We understand. It can be difficult to make a decision. Maybe you need time to think about it. If you just can’t take the leap yet, we will put an item On Hold with a 30% non-refundable deposit for an agreed upon period of time. After that, we really must put it back on the rack. We hope you understand.

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